Those who hold the Eppicard are getting really frustrated about how bad it is to be able to contact eppicard customer service and speak to a live person on the phone. If you don’t know what this card is, here is a brief description. The repaid debit card is issued by many states to pay eligible people for their unemployment benefit payments and also for child support. In some states, the card is used for both payment types. Why is it so hard to be able to get someone on the phone that can help you with issues that come up related to this prepaid debit card?
Part of the problem is that even though Eppicard child support card and unemployment cards are the responsibility of the states, the actually issuance and management of the card have been outsourced to a third party – a private company. And like most government functions that are outsourced to the private sector, sometimes oversight is very lose and that leads to poor service, especially customer service, which is the first to deteriorate once profit motives are put above the actual needs of the card holders and users. The only way this can be reversed is if people start to complain to their respective state agency, like in the state of florida, the department of Florida Department of Children and Families.